These are all fairly general steps that can fix the majority of technical problems that can occur with a game like Fate. Be sure to try them before you do anything else.
First, disable your background applications with these steps.
1) Go to the Start Menu, and choose Run. Type in MSCONFIG, and then click on the Ok button. That'll launch the System Configuration Utility.
2) This program lets us control any of the programs running in the background of your computer. From the list of items on this page, find and click on Selective Startup.
3) Underneath Selective Startup, remove the checkbox from Load Startup Items.
4) After that, click on Ok, and then let your computer restart.
After this, none of the programs that normally launch when you turn on your computer will start. If you'd like to undo this so that your computer starts up normally again, simply follow these steps but in step 2 click on Normal Startup, and then skip step 3.
Second, once you've finished, contact your system manufacturer, and request their assistance in reinstalling the latest drivers for your video card. You'll want to do this even if you're sure you've got the latest, and you'll always want to get the drivers provided by the video card manufacturer. This isn't the same thing as your system manufacturer. For example, if you have a Dell computer that uses an ATI video card, you'll want to ask your Dell technician to help you install the ATI video drivers.
Third, reinstall DirectX by visiting http://www.microsoft.com/directx/. You'll want to do that after you reinstall your video drivers so that DirectX can properly refresh.
TROUBLESHOOTING FATE
Started by
Guest_Alexander_*
, Apr 16 2006 08:54 PM
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89 replies to this topic
#2
Guest_taboorose_*
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Posted 25 April 2006 - 09:33 PM
Fate has now COMPLETELY crashed 2 of my computers. The first crash was assumed to be a computer failure. It was installed on a Sony Laptop. I reinstalled the software on my new Compaq and then emailed support to reset my unlock code count and just now my Compaq has COMPLETELY crashed.
What I mean is that we cant even turn the computers on at all!! No signs of life. What is going on??? Any help to be offered??
Details: The game crashed several times at random times prior to the final crashings. At the time of the random crashes a blue DOS screen would appear with a message saying that a Fatal System Error had occurred. We would shut down the computer for 1 minute and then reboot and play again with no problems sometimes and other times, it would crash again soon after.
We need major assistance!
What I mean is that we cant even turn the computers on at all!! No signs of life. What is going on??? Any help to be offered??
Details: The game crashed several times at random times prior to the final crashings. At the time of the random crashes a blue DOS screen would appear with a message saying that a Fatal System Error had occurred. We would shut down the computer for 1 minute and then reboot and play again with no problems sometimes and other times, it would crash again soon after.
We need major assistance!
Edited by Spock, 05 December 2008 - 03:50 PM.
Removed contact information as this is a dangerous thing to add to a public post.
#3
Guest_Alexander_*
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Posted 28 April 2006 - 11:33 PM
Unfortunately, the only thing I can tell you is that Fate isn't the cause of this sort of a problem. These sorts of problems happen coincidental to other issues in your computer all the time, with all manner of software, and in this case it unfortunately happened when you tried to install and unlock Fate.
The best option I can suggest is to get help from your computer manufacturer to get the computer's up an running again. This sort of problem, in my experience, means one of two things off the bat.
1) Your operating system has been damaged in some way. This could happen, for example, if you had a network that was vulnerable to a Windows security flaw, and you put both computers online without getting them protected. A few years back there was a really common worm that could create a problem like that, where Windows would automatically reboot within a minute of starting up.
2) It could be that you've got some bad RAM.
However, #2 is unlikely since it occurred on two systems at the same time, and these are only my gut reactions to your problem. I'd speak to the system manufacturers and get those systems back online first.
The best option I can suggest is to get help from your computer manufacturer to get the computer's up an running again. This sort of problem, in my experience, means one of two things off the bat.
1) Your operating system has been damaged in some way. This could happen, for example, if you had a network that was vulnerable to a Windows security flaw, and you put both computers online without getting them protected. A few years back there was a really common worm that could create a problem like that, where Windows would automatically reboot within a minute of starting up.
2) It could be that you've got some bad RAM.
However, #2 is unlikely since it occurred on two systems at the same time, and these are only my gut reactions to your problem. I'd speak to the system manufacturers and get those systems back online first.
#4
Guest_taboorose_*
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Posted 29 April 2006 - 07:27 AM
I wish the 2 possibilities were the solutions for me, but they arent. Also, my problems occurred while PLAYING not while installing and unlocking. While PLAYING the game a blue screen with FATAL SYSTEM ERROR (FSE) would show up. And ONLY while playing the game. No bad RAM issues here since the RAM hasnt been changed since the PCs were purchased. Also, no bad network issues since these are not network puters. Both computers worked fine before playing FATE. Each are 2 different kinds of computers also.
Finally, I think the problems started from Fate and ended as a windows problem. Your game seemed to cause the FSE and from there the puters went down hill. Do you have any other reports of FSEs of any kind?
Also, 1 computer died and then we installed on a different computer which died within a week of the last. These computers were never connected together nor were they being used at the same time. The second pc was shut off and put away since it was not needed and was only 10 months old. It was my business laptop for when I travel.
Finally, I think the problems started from Fate and ended as a windows problem. Your game seemed to cause the FSE and from there the puters went down hill. Do you have any other reports of FSEs of any kind?
Also, 1 computer died and then we installed on a different computer which died within a week of the last. These computers were never connected together nor were they being used at the same time. The second pc was shut off and put away since it was not needed and was only 10 months old. It was my business laptop for when I travel.
#5
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Posted 30 April 2006 - 07:50 AM
Sounds like a cooling issuse, especially in the laptop systems. Fate is really graphics intensive and when a laptop uses the graphics processor the temps shoot through the roof, especially since laptops tend to run hot in the first place. Because you got a blue screen and not a random restart, could be the RAM like alexander suggested, either for the system or the gpu, but most likely the system. Some other things it could be would be a dying power supply, a failing hard drive, or even outdated drivers as you state they aren't networked computers. A quick update might fix the problem, but if it turns out to be hardware then contacting the manufacturer would be the best bet unless you like getting your hands dirty and buying new hardware and voiding warranties n such. I know I do 
#6
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Posted 03 May 2006 - 10:02 AM
It turns out that the POWERFUL game has fried our motherboards. I might understand the older computer, but the 1 that was LESS than a year old is strange. Everything was totally up to date on this system. I would really like to know what you folks know about this.
I followed each direction given by the game and I dont understand this. Certainly wildtangent would let consumers know about this possibility if they knew ... right? I searched through this forum and didnt see even 1 post mentioning this.
Please Please Please be honest Alex and let us know what you folks know and if you guys will assist us with these repairs. I have never heard of such a thing and we are talking about $2k per motherboard, parts only.
I followed each direction given by the game and I dont understand this. Certainly wildtangent would let consumers know about this possibility if they knew ... right? I searched through this forum and didnt see even 1 post mentioning this.
Please Please Please be honest Alex and let us know what you folks know and if you guys will assist us with these repairs. I have never heard of such a thing and we are talking about $2k per motherboard, parts only.
#7
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Posted 21 June 2006 - 07:04 PM
The game bluescreened twice for no apparent reason during regular gameplay; I am also using a Sony Vaio notebook. It is a P4-2.8ghz with 512mb of RAM and an ATI graphics card.
I have all drivers and DirectX updated. I wonder if FATE is having a problem with some of Sony's proprietary software, maybe the hotkey utilities, for example?
I play a LOT of games. That Vaio's performance is impressive for its specs, and it has never bluescreened on other games.
I have all drivers and DirectX updated. I wonder if FATE is having a problem with some of Sony's proprietary software, maybe the hotkey utilities, for example?
I play a LOT of games. That Vaio's performance is impressive for its specs, and it has never bluescreened on other games.
#8
Guest_Alexander_*
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Posted 26 June 2006 - 11:16 AM
Unfortunately, the brand and manufacture of your computer rarely has anything to do with this sort of a problem.
These issues are very generic, meaning they can happen with almost any program, and they're almost always fixed by a few specific procedures.
What it sounds like you're having a problem with is the video drivers. Since you've got a Vaio system, it is likely that you're using Sony's drivers. You need the ATI drivers from http://www.ati.com.
These issues are very generic, meaning they can happen with almost any program, and they're almost always fixed by a few specific procedures.
What it sounds like you're having a problem with is the video drivers. Since you've got a Vaio system, it is likely that you're using Sony's drivers. You need the ATI drivers from http://www.ati.com.
#9
Guest_ohnohelp_*
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Posted 09 August 2006 - 05:09 AM
That use to happen to me on a dif computer model, with another game.
You should try to lower the resolution under 'Options' so it doesn't strain your systems as much.
And if your computers are designed for business, they probably didn't come with the same graphic and video memory as systems intended for Media usage. You have to add those on
. It makes a big difference. And maybe you have some other program that are gobbling up your resources? Anything that uses your video graphics needs ALOT of memory. Or you have to uninstall some programs.
You should try to lower the resolution under 'Options' so it doesn't strain your systems as much.
And if your computers are designed for business, they probably didn't come with the same graphic and video memory as systems intended for Media usage. You have to add those on
. It makes a big difference. And maybe you have some other program that are gobbling up your resources? Anything that uses your video graphics needs ALOT of memory. Or you have to uninstall some programs.
#10
Guest_limit_gamer_*
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Posted 14 August 2006 - 01:56 AM
Ok, sounds simple enough, but my video card is standard. So do i buy a new one and if i do, from were and which one? Also if i buy a video card, do i still need to download a driver for it. I also have to ask how video cards have to do with this situation. The game played fine untill my 2nd or 3rd save and then it started acting up. Are you sure there isnt a problem with were the files are being saved?
#11
Guest_Alexander_*
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Posted 15 August 2006 - 10:50 AM
You likely don't need to buy a new video card. You need to definately reinstall your video drivers, and then reinstall DirectX with the help of your system manufacturer.
And yes, I'm sure that where your files were saved wouldn't cause a problem with your display.
And yes, I'm sure that where your files were saved wouldn't cause a problem with your display.
#12
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Posted 31 August 2006 - 08:12 PM
Something I am seen when looking on different fate forums and not so much on this forum people are having probs loading levels... When if you get this what you should try is to go down to level 1 and walk up 5level 10 level 20 levels or what ever ad then walk back and some how or another it clears up
#13
Guest_RonnieCat_*
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Posted 16 September 2006 - 02:47 PM
My FATE crashes when I select my chacter if I'm laying with ANY mods. I have the new version (reinstalled to try and fix it) and I purchased the game from Yahoo!, not WT. Help?
#14
Guest_Alexander_*
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Posted 19 September 2006 - 10:29 PM
Now that doesn't sound like the descend bug at all. I'd try the steps I outline above, but if they don't work, contact us directly, as it likely means there's a little bit of corrupted game that we need to scrub out of your system.
#15
Guest_jetstate_*
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Posted 27 September 2006 - 11:48 AM
no monster on level46 to allow my character to retire whats up
#16
Guest_Alexander_*
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Posted 27 September 2006 - 12:37 PM
Return to the town from level 45 and let your character sit there for 45 minutes, and see if you can go back to level 46 and then kill the boss.
#17
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Posted 29 September 2006 - 08:02 PM
When I enter the dungeon (doesn't seem to matter which level) with either a new character or a saved game sometimes the background dungeon music hangs at the beginning and repeats over and over. Thankfully no game crashes but it is very annoying.
I usually put up with it instead of restarting the game but its there a known glitch that causes it: ie. will downloading the bonus pack help? I have a brand new HP with 1 gig of ram and an nvida 6150 video card. The sound card is only a "high definition audio" but I am not sure if the problem is severe enough to replace that.
Thanks, maybe this will help someone else too.
I usually put up with it instead of restarting the game but its there a known glitch that causes it: ie. will downloading the bonus pack help? I have a brand new HP with 1 gig of ram and an nvida 6150 video card. The sound card is only a "high definition audio" but I am not sure if the problem is severe enough to replace that.
Thanks, maybe this will help someone else too.
#18
Guest_Alexander_*
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Posted 02 October 2006 - 10:10 AM
No, the problem you're having isn't actually a game bug, so the Bonus Pack fix wouldn't fix it. The Bonus Pack addresses problems spawning non-existent creatures which would lockup a level.
What you really need to do is reinstall the latest drivers for your sound card, reinstall DirectX, and then lower your Sound Hardware Acceleration to the 2nd notch.
What you really need to do is reinstall the latest drivers for your sound card, reinstall DirectX, and then lower your Sound Hardware Acceleration to the 2nd notch.
#19
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Posted 09 October 2006 - 03:12 PM
Please help me. I loaded Fate from the CD. I am now trying to go downstairs from level 45 to 46 and it keeps crashing and sending a message to microsoft. I have downloaded the bonus pack, updated my video drivers, closed all opening applications, reloaded directx. Ihave done everything except start from scratch. I can do everything else in the world, except go from level 45 to 46. My computer is a brand new laptop made for gaming. What is the problem here?
Help!
Help!
#20
Guest_w8plate_*
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Posted 09 October 2006 - 08:00 PM
If you have any quests for level 46 try canceling them and then try to descend again.
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