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Bubble Bonanza -- Game Terminating Unexpectedly


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#1 VelvetWood

VelvetWood

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Posted 15 September 2012 - 01:46 PM

The Bubble Bonanza game worked fine for me... until I won it for the first time. After winning, it did not go out to the menu, but, instead, it closed completely. Then, when I tried to play it again, it closed the instant I clicked 'quest mode'. I tried playing one of the one-level options, and that works, but the more difficult levels have to be unlocked by playing the quest, and clicking on quest mode, after winning, automatically closes the game. I'm rather unhappy at having wasted ten of my wildcoins figuring this out.

#2 Faded Glory

Faded Glory

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Posted 15 September 2012 - 02:42 PM

Hi and welcome to the forums. First don't use anymore of your coins on the game. Next email support for help. I haven't played this game so I can't be sure how it is supposed to work.

If you haven't emailed support before, here is a tutorial that may help. Be sure to read it carefully.

http://forum.wildgam...294#entry145294

This link will help you to create a DxDiag which help the support team help you.

http://forum.wildgam...stomer-support/

Hope this helps you get it sorted.
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#3 VelvetWood

VelvetWood

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Posted 15 September 2012 - 06:11 PM

Thank you, I'll do that. The support page was a bit cluttered, and I wasn't able to find an email link when I looked, so I wasn't entirely sure this wasn't the only way to request support. I appreciate your links, and your time.




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