13 replies to this topic

[m_geckles]

I have been playing these games for awhile I ordered a subscription of WildCoins, and I've been having the same problems for quite some time.
Today, I started playing a game and it continues to kick me off. The first couple times was no problem. It being a game I haven't played before, I got 2 free plays. When I had to start paying out 5 Wildcoins every time it kicked me off; it became an issue.

I went to the support page, made an acct, and tried signing in. It continuously pops up "redirecting" then the fields become reset and empty. So, I clicked the "forgot my" link and got the email confirming the info I was putting in was correct.


So, at this point, I'm fuming. I can't play the game I want to without getting kicked off and losing WildCoins. And I can't get any help by contacting support.

I just purchased this computer, so I'm sure its not a problem with it.

Still need help with this issue. If someone could just help me to the point of contacting support, I will gladly take that route. I've been kicked off the same game 3 times since posting this. That's 15 coins just within that time period. I only get 50 a month and that's a huge chunk of them.


Thanks for the help. I will appreciate it greatly.

[Spock]

Sorry to hear you are having problems with your games. Usually such problems are related to your local hardware and/or software setup in particular, something that recently changed. Unfortunately, we cannot always resolve problems like that on the forum because of the many different things could lead to such problems, so you must contact Customer Support directly.

Click on the SUPPORT button above and send an email to Customer Support. To contact Customer Service, you will have to create a new account. The username/password database for your forum account is different from your Customer Service Account and your Wildcoins Account. You may use the same username and password if you wish, you just have to create a new account. Faded Glory has posted an excellent visual tutorial on "How to Email Support".

When they receive the email, they will immediately reply with a 12 digit confirmation number to verify they are working on your problem. If you don't get a reply quickly, they never received your email. It doesn't usually take too long to arrive at a satisfactory solution.

There is a Troubleshooting Fate topic that gives some good information about what to send with the email.

Hope you are back playing your games soon.



Also, it doesn't help to make multiple posts about the same problem within two hours of each other. If no one has answered yor post, it is because no one who has a good answer has seen it. It is Sunday, so there probably aren't that many members even online today.

[m_geckles]

Okay, you obviously don't understand. I've already done everything you posted. I created a SEPERATE username or whatever for support. I have my game acct, forum acct, AND support acct. I'll try and make this a little more clear..
1.) I kept getting kicked off and losing my coins.
2.) So, FIRST, I went to the suppport page. I created a new acct.
3.) I went back to the other page that is half sign-in, half register. I typed in my information.
4.) I clicked the sign in button and it said "redirecting" with a spinning circle.
5.) It redirected me to exactly the same page, but instead of my info being in the field, it was empty.
Back to square one.
I'm not an idiot. I know what to do if I have a problem... Contact support.

The problem I have is I /CAN'T/ contact customer support.
So, thanks for all the information you gave and your rudeness, but its no help whatsoever.
I. have. already. tried. contacting. customer. support.
That is my problem. I'm pretty mad at this point. This is ridiculous.


I'm quite aware what day of the week it is. You see, I obviously was misinformed. I thought this was a help board.. somewhere to get help, not just receive a stupid copy/paste saying to contact support.
I thought I stated very clearly that was exactly my problem. I could've gotten this same "help" from FAQs. I've read through Tech/game Questions, FAQs, the knowledge base, and tried contacting support.
The reason I resorted to this was based on the sole fact that I can't contact anyone with any real answers.
I wasn't aware the "help" board was mostly the same pasted message over and over attempting to solve problems.
Anyone with any wits about them would realize.. "I have a problem... I should contact support." Jeez.

Thanks.

Edited by m_geckles, 19 August 2012 - 01:05 PM.

[Faded Glory]

I don't see where Spock was rude to you at all and since I understand that you are very frustrated at the moment I will let YOUR rudeness slide.

This forum is a member help member type board and we are voluteers. We do the best we can and if we can't help then we can try to get the attention of someone who may can. Please be patient as this being a weekend people are out and about. I have sent one of our Admins a PM about your situation. He will probably contact you by PM.

Now take a deep breath and don't spend anymore coins on that game. WT will help you. I promise you this. Just keep an eye out for a message from our Admin.

[Adam M]

I do see that we have received a support email from you and we will be diligently working on this case. I am sorry that you had such trouble making that contact in the first place and we will do our best to help solve the problems that you are seeing.

[JoannaThompsonGabriel]

I have signed in to Mysterious City - Golden Prague four times.  At first it was free.  The second time I signed in to it I paid in wildcoins.  In the middle of the game it just signed off.  In the last couple of days, I did this 2 more times.  Each time it stopped/signed off by itself and I had to pay wild coins to turn it back on.  And now today I thought maybe the problem was solved and the same thing happened. I think WildTangent owes me an explanation.  I want to finish the game but you keep taking my wild coins.  I need help.  Please write me back here or email  (removing email address)   It is frustrating.  Can you help? JubilantJoanna

[Faded Glory]

Hi Joanna, I removed your email address to keep possible spammers from getting it.

 

You will need to email support for help with your game and coin loss, as this will involve your personal information.

Try to give them as many details as possible concerning your problem and any error messages you may be getting.

 

http://wildtangent.c...elp.com/app/ask

 

Hope you get it sorted soon.

[DeeB]

In reply to m_geckles:

 

I don't know much, being a new member on this site myself, but I do know that being rude to someone trying to give you the best answer they can (and by what I can figure out Spock is always kind and helpful, but perhaps if you keep pissing in his porrige he won't be) is never a good opening number. 

 

I understand frustration but maybe you could direct it in a little more positive direction.  Your mirror would be good.  Faded Glory is right, deep breaths, deep breaths, deep breaths.

 

No lecture just a suggestion.

[Spock]

In reply to m_geckles: ...

You probably didn't notice but his post was a little over 9 months ago. Either:

1. He has received the help he needed and is happily playing games (best result),
2. He has received the help he needed and is just too embarrassed to come back and let us know (not near as good as the forum can be a valuable resource for gaming help and I can understand his frustration ... been there, done that, I didn't even get a T-shirt!), or
3. Since it's been a little over 9 months perhaps he is almost finished gestating and will be along soon to let us know what has happened in the interim ...
    

[DeeB]

Spock, you are so funny! (Still laughing)

[Stacy Smith Wager]

I am feeling the frustration of some of the previous folks. Not coming here to become frustrated only to solve a problem, I am now quite frustrated from simply trying to start this forum account!!! Should not have to use FB and I truly feel that it is a gimmick to recruit people. Now enough of that rant...on to my issue. Can you be reimbursed coins when you have a game that kicks you off before you even start? (yes it is taking the coins, I checked) Should I try removing and installing again before I try being reimbursed? And do you have to pay for a game every time you leave it and come back to it on a different day? Thank you for your time, I am not trying to be mean, just frustrated..

[Spock]

I am feeling the frustration

Sorry you are feeling frustrated. There is no requirement for a Facebook account in order to login, that has recently been added to make it easier for some of our members to login but is definitely not a requirement. If you want to change that, you may have to go through Customer Support though.

... Can you be reimbursed coins when you have a game that kicks you off before you even start? (yes it is taking the coins, I checked) Should I try removing and installing again before I try being reimbursed? And do you have to pay for a game every time you leave it and come back to it on a different day? Thank you for your time, I am not trying to be mean, just frustrated..

To try answering your questions in order ... Yes, yes, yes.

Yes, you should be able to be reimbursed but you will have to contact Support as we cannot take care of that type of problem in the forum due to the private information that needs to be exchanged. Usually such problems are related to your local hardware and/or software setup. It canot hurt to try uninstalling/reinstalling to see if that is the problem first. The games are set to play until you logoff or until 24 hours has gone by. If you are getting kicked out immediately, your computer clock must really be running fast!

Click on the SUPPORT button above and check out the Knowledgebase] to see if there is an answer there. If you can find an answer there, it will be marginally quicker than contacting Customer Support directly. If you cannot find an answer there, there is a link at the bottom of each of the Questions and answers in the Help Center which will allow you to contact Support (via email) directly.

If you must contact Customer Support, you will have to create a new account. The username/password database for your forum account is different from your Customer Service Account and your Wildcoins Account. You may use the same username and password if you wish, you just have to create a new account.

When they receive the email, they will immediately reply with a 12 digit confirmation number to verify they are working on your problem. If you don't get a reply quickly, they never received your email. It doesn't usually take too long to arrive at a satisfactory solution.



I understand your frustration. We have all felt it at one time or another. Hope you find your solution soon and come back often to learn and share your FATE experience.

[mommawag]

I have sent out the email (which surprisingly I did not have to reregister to do) and I have received a comfirmation #. I also was sent an email while trying to register for this forum which would have, had I known, prevented me from using FB to register. So all in all, I think its all good. I hope to be reimbursed for my coin loss, and unless something has happened to the inner workings of my pc I don't think the internal clock is malfunctioning because it was working properly prior to today. So thank you for your time and help, have a nice day.

ps. It appears that I am registered twice now! lol stacy

Edited by Spock, 07 June 2013 - 10:42 AM.
Merged two consecutive posts.

[Adam M]

If you go into the 'Stacy' account, and go to 'My Profile' in the drop down box under your name (upper right area), you will be able to edit your profile.  Then, on the Facebook Management, you can 'Disassociate' the account from your FB if you would like.  Sorry for the confusion.