False Positives

False Positives

A false positive, also known as a false detection or false alarm, occurs when a security program detects what it believes to be a suspicious entry in a piece of software. The software, while not infected with an actual virus is perceived as a threat by the security program. What this means is that the security programs (Anti-Virus, Anti-Spyware, Firewalls, etc.) on a computer, may be potentially reporting safe files, such as WildTangent games, as unsafe files.

For more information on the safety of our software, please refer to our Privacy Policy.

Reporting & Assistance

If you are facing this issue, the first step in resolving the issue is to contact the manufacturer(s) of the security program(s) on your computer. Most mainstream security programs have a way to report the issue so they can update their software in order to prevent these messages from appearing.

Below are a few examples:

AVG
Norton
ESET

If you continue to receive a false positive, there may be further configuration steps needed which the experts of your security software will be able to assist you with.

How do I configure my security?

Due to the sheer amount of security programs available today, it is not possible for us to detail how to configure them all. Because of this, you may need to contact the developers (experts) of your security programs to help in getting them configured properly.

Below are links to some popular security software programs and their support sites.

Norton
AVG
ESET
Sophos
Kapersky
McAfee
Avast

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False Positives

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