Issues Playing & Unlocking Games
If you have been experiencing difficulty playing or unlocking our games, it may be because security software is blocking or quarantining them.
Security software often updates automatically, meaning a game could work one day and not the next. Or, it might block one game and not another. The answer is to configure this software to allow our games to work unhindered.
If you are receiving a WildCoins or 'K' error, a security software message or if the game simply will not launch or download, please consult the configuration of your security software to make sure it allows our games to play. This often means adding our games and website to the 'Safe', 'Trusted' or 'Exclusion' list for the security software (the name can vary by program). If you are not able to do this, the best solution is to contact your security software provider as they are the experts.
Security programs that can cause issues with playing games include:
Virus scanners, Anti-spyware programs, & Disk clean-up software
Registry editing software
Please be aware of the following when addressing the security software on your computer:
We do not recommend that you disable your security software for any reason. Those programs are there for you protection and even temporarily disabling the software is unsafe.
In addition, many security software programs may only appear disabled but will still be running the background. Sometimes when a security program is disabled, another program activates to make up for the disabled program.
If you are looking for a reliable and free security program, we recommend Microsoft Security Essentials.
You may need to configure your firewall(s) if you are getting a message that the game 'Cannot Connect to Server' or are unable to unlock the games. This process is called port forwarding, also known as opening a port, creating an exception, or adding a trusted program.
WildTangent games need two ports in order to unlock correctly, and they need to be setup to allow specific types of traffic. Our games need to use ports 80 and 443 to send an HTTPS connection using SSL. HTTPS is a special and secure form of normal web browsing traffic. SSL stands for Secure Sockets Layer, a form of encryption that protects your data from being spied on while you send it. You'll need to setup your firewall to allow this sort of traffic. Most firewalls already allow HTTPS traffic, but if you're following these instructions, be sure to explicitly allow both of those ports to go online.
How do I configure my security?
Due to the sheer amount of security programs available today, it is not possible for us to detail how to configure them all. Because of this, you may need to contact the developers (experts) of your security programs to help in getting them configured properly.
Below are links to some popular security software programs and their support sites.
Microsoft Security Essentials