hello if somebody can help me please i have problems in my laptop with the game any days ago my children come into the program and since I can't give it any order is locked and always appears in the screen if somebody knows what can i do please answer me

Your best option for a fast answer lies in clicking on the HELP button at the top of the page and sending an email to Customer Support.

The also have a Knowledgebase on the Help page and you may be able to find the answer to your question there with a little search.

Sorry I couldn't be more help but there are just too many things it could be and I don't want to lead you astray.